FAQs
Where can I find you?
- We regularly participate in pop-up markets in Toronto and schedules will be posted on our instagram account.
- Etc.home is our only offline channel for the time being.You can find a selection of our products at their store, a charming local home décor store that also features works from many talented artists. Be sure to visit and explore!
Where do you ship?
We ship to Canada and US. For more information, please check out our shipment and return policy.
Shipments of products made in China may experience delays for our U.S. customers due to current U.S. tariff regulations, and additional tariff charges may apply for our U.S. customers.
Will I be affected by U.S tariff?
Shipments of products made in China may experience delays for our U.S. customers due to current U.S. tariff regulations, and additional tariff charges may apply for our U.S. customers.
Customers of Canada won't be impacted.
How soon will the products arrive?
Products usually arrive within 7 to 15 business days after you receive the order confirmation from us, although this varies based on your location.
How does the return/refund process work?
Returns and refunds are only available within 48 hrs after products get delivered to your location and only apply to 1) wrong products and 2) damaged products. To start return/refund, please find more details here.
Where do your products come from?
Our products are designed and made by each individual artist in their respective locations. We curate and carry the products that best represent our brand's mission.
How do I care for my products?
Each product has its respective way of care. Please refer to our product care page for more details.